Drive with peace of mind and enjoy every moment in Galian thanks to GRAMAF Galian, the Galian Guarantee, Recovery, Insurance, Maintenance, Assistance and Financing program.
Garanties et services Galian
At Galian, we pride ourselves on offering our customers not only superior-quality products, but also financing and after-sales service that meets your expectations. Discover all the guarantees and services we offer to ensure your experience with our bikes is as stress-free as possible.
Guarantees
Guarantees: Galian bicycle frames guaranteed for 10 years
Our bike frames are built to last. We offer a 10-year warranty on frames and a 2-year warranty on other parts of the bike (excluding wear parts). We've conducted wear tests with a weight of 250kg over a distance of 50,000km , and the Galian bike frame maintained all of its strength characteristics. The 10-year warranty demonstrates our confidence in the strength and durability of our bikes.
Resumption
Galian Trade-ins and Used Bikes, Bikes for Life
Your cargotail is certainly scalable, but one day it may no longer fully meet your needs. We will buy it back from you, recondition it , and offer it to a future lucky Galian pilot.
Insurance
Galian electric cargo bike insurance
In order to prevent any unfortunate event, you can subscribe to your own
insurance or take advantage of insurance from our partner Ulygo. Abike warranty simulation is available on their website.
Maintenance
Galian Maintenance and Upkeep
Your Galian bike is serviced at your local bike repair shop . It doesn't require any special treatment other than after-sales service related to the Valeo Cyclee engine. The first appointment with your repairer is free.
For any support requests, please visit our dedicated page .
Funding
Galian bicycle purchase or rental financing solutions
As an individual or professional, you can benefit from a range of solutions to help you finance the purchase of your electric cargo bike: aid, subsidies, trade-in, PTZ, LOA... our partner Taalweg offers you a free financing simulation as well as monitoring of your file.
Maintenance follow-up
Galian Application for Maintenance Monitoring
To make it easier to track your bike's maintenance, we've developed the Galian app . This app allows you to easily track maintenance dates, interventions performed, and receive notifications for upcoming necessary services. Make sure your bike stays in perfect condition with our digital maintenance management tool.
For bike fleet management, discover the Galian Flow App .
Satisfied or Refunded
Taking back your Galian bike
Every Galian rider should feel confident and proud riding their bike. We believe in customer satisfaction. That's why we offer a money-back guarantee, allowing you to return your bike within 14 days of delivery if you're not completely satisfied.
